We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 25% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
(UPDATE) Due to the latest COVID-19 development we will not be accepting any returns until further notice.
Purchases must be returned with the receipt, unused, in saleable condition with the original packaging, including Universal Product Code (UPC), manuals and parts.
All special orders must be paid in full before ordering and are subject to the below terms.
Bicycle return policy:
All purchases must be returned with the receipt, unused, in saleable condition with the original packaging, including Universal Product Code (UPC), manuals and parts.
Returns must meet above conditions. A 25% restocking fee will be assessed on all returned bicycles. Bicycles may be exchanged for the same or higher value at no additional charge. No bicycles will be accepted for return after 14 days.
Policy for items other than bicycles:
Returns for items other than bicycles: returns may be made within 30 days of purchase date. Returns must meet above conditions. A 25% restocking fee will be assessed on all returns. Refunds will be issued by the same method as it was purchased.
We carefully monitor returns and, in some cases, returns made with or without a receipt may be refused. Winter Garden Wheel Works reserves the right to deny.
Refunds will be issued by the same method as it was purchased.
Winter Garden Wheel Works does not accept checks for any purchases.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!